september 3rd
Before I moved house:
Me: “Hello, I’m moving house. Can you please transfer my telephone line to my new address?”
Telefonica: “Yes, yes we can. Would you like your ADSL service transferred at the same time?”
Me: “Yes, yes I would. Thank you.”
Telefonica: “No problem.”
So I moved house. And remarkably I had the telephone line within 2 days. Unheard of here. The dude that came that day reckoned Telefonica would activate the ADSL the week after, which is this week. So just to make sure I rang on Tuesday and spoke to them and the girl I spoke to said “Ok, two or three days and it should all be fine.”
Now, bear in mind they only need to activate the line. Everything is set up, the router, the configuration on my computer. Everything. Anyway, it’s best to stay on top of these things, so I rang customer services again today.
Me: “Hi, I’m just ringing about my ADSL service blah blah blah (I explained the sitation to them).”
Telefonica: “Erm…er…you should have your ADSL by September 14th.”
Me: “But you said two or three days. Please put me onto somebody in the ADSL department.”
Telefonica: “Hello, ADSL. How can I help you?”
Me: “Hi, I’m just ringing about my ADSL service blah blah blah…”
Telefonica: “Erm… *clickity click*. Seems there’s an unpaid bill here from August 5th. You’ll have to speak to accounts. *transfer*“
Telefonica acounts: “Hello, how can I help you?”
Me: “ADSL, unpaid bill, moved house, transfer of line blah blah blah…”
Telefonica accounts: “You can pay by credit card, is that OK?”
Me: “Y,YII etc”
So I sort the bill out. Then I ask them to transfer me back to technical support, which, of course, they are unable to do. So I have to ring again.
Telefonica: “Hello, ADSL. How can I help you?”
Me: “Hi, I’m just ringing about my ADSL service, I’ve paid the bill blah blah blah ZZZzzzzz…”
Telefonica: “Erm…there’s no petition for an ADSL service on the number you’ve given me.”
Me: “Arrrrgghh….”
The lady then took pity on me, took all my details again, informed me that from Sept 29th we’d be getting double speeds on our ADSL for no extra cost and that she’d personally sort this all out for me as soon as possible. As she said herself “…they only need to activate the line.”
‘Hurrah’, I thought. So at the end of the call she says “You’ll receive a card with your new details in around 15 days.”
Me: “ARRRRRRRRRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGHHHHHHH.”
So there you go. I guess we’re just lucky there’s no real football on at the moment. Hope you’re all well, I’ll be back soon. Ish. I hope.
Double update this morning as I (Tom) thought I’d do a quick round up of the Arsenal news seeing how just posting the link to the arses is getting a bit boring. Since there’s only line-Sepp-Cunter’s-pocket football on at the moment there’s not too much going on anyway:
Jose Reyes, Thierry Henry and Bob Pires have picked up the top three spots in the monthly Opta stats, showing Arsenal’s excellent start to the season. Myles reckons Shrek signing for Man Utd is a turning point in English football. Thierry says he considered quitting international football after Euro 2004 and then didn’t. Cesc Fabregas dreams of playing Barca in the Champions’ League. And …er … that’s about it. I didn’t choose a very good morning for this, did I?
Finally, as an Englishman living north of the border, this made me laugh. Quite alot.
In other news, Arseblogger has come up with a novel solution to having no internet access. Rather than simply buy a dial-up modem, he’s gone out and bought a shiny, new Apple G5 which comes with a modem built-in, so hopefully he should be back soon – as I’m sure you’ll be very pleased to hear.
